Shipping policy

Last updated: October 17, 2026

Thank you for shopping with Lanternoir. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing

Except as otherwise stated on our website, orders are processed within 1–3 business days (excluding holidays).

Orders placed on weekends and holidays begin processing the next business day.

You'll receive a confirmation email with tracking as soon as your order ships.

Shipping Methods & Delivery Times

Orders ship from warehouses in the United States with a tracked carrier service. Most orders arrive within 5–8 business days after you place them: 1–3 business days of processing, then transit.

Delivery times are estimates, not guarantees. They may be affected by carrier delays, weather, or other events outside our control. Orders with several lamps may arrive in separate packages.

Shipping costs

Shipping is free on every order to the United States. There is no minimum order value.

Taxes and duties

All orders ship from within the United States, so there are no import duties or customs fees. Applicable sales tax is calculated and shown at checkout before you place your order.

Order Tracking

Once your order ships, we'll email you a confirmation with a tracking number and link. Please note tracking information may take time to update after you receive it.

Shipping destinations

We currently ship to addresses in the contiguous United States. We do not ship internationally.

Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, damaged, or delayed packages

If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier. If your tracking hasn't updated in 3 business days, or your order hasn't arrived within 10 business days, let us know.

If a lamp arrives damaged, send us a photo within 7 days of delivery and we will send a replacement or a full refund, as described in our refund policy.

Order Changes & Cancellations

Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.

Questions?

Contact our team through our contact page.