Refund policy
Last updated: October 17, 2026
Returns and cancellations
You may request a return within 60 days after the last item on your order is delivered.
Items must be returned in the same condition they were received, unused, with all parts included, and in their original packaging or as otherwise indicated in the return instructions. We may reduce your refund if the item has been used, damaged, or handled more than necessary.
Return shipping is free, and we will provide a prepaid return label.
You can request cancellation or removal of items from your order until the item is shipped.
How to start a return or cancellation
Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.
Start your return or cancellation request by contacting us through our contact page, with your order number.
If your return is approved, we will email you a prepaid return label and instructions on how and where to send your package, usually within one business day.
Items sent back without first requesting a return will not be accepted.
Damages and issues
Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.
If your lamp arrives damaged or does not work, send us a photo of the item within 7 days of delivery. We will ship a new one at no cost to you, or give you a full refund if you prefer. You do not need to send the damaged item back.
Exceptions and non-returnable items
Some items may not be eligible for return, as stated in the return terms above or on the product listing or website at the time of purchase. Gift cards are not returnable.
Contact us if you have questions about whether a specific item can be returned.
Exchanges
Each order includes one free size swap. If a lamp turns out too tall, too short or too small for its spot, contact us within 60 days of delivery and we will exchange it once for another size or another lamp from our store.
We cover shipping both ways: we send you a prepaid label for the original lamp and ship the replacement free. The original lamp must be unused and in its original packaging. If the replacement costs more, we charge the difference; if it costs less, we refund the difference.
Contact us to arrange an exchange before returning your item.
Refunds
We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method within 5 business days. Your bank or payment provider may need additional time to process and post the refund.
If you do not see your refund within a reasonable period of time since your refund was approved, contact us.
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.
Contact
To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us through our contact page.